AVA picks up the phone so you don't have to put down the bouquet.

In most flower shops, phones are lost money waiting to happen. Calls come in while you’re with a customer, loading the van, or on hold with a supplier. Those are serious buyers — birthdays, sympathy, last-minute gifts — not price shoppers. When AVA answers instead of voicemail, more of those calls turn into real orders. It’s not magic; it’s making sure every caller actually gets helped.

Yes — that’s the whole point. AVA doesn’t just ask “standard or deluxe.” She asks “bright and bold or soft and pastel?” and “anything to avoid?” She reads the card message back slowly so the sender can tweak it. For complex work — weddings, large sympathy pieces, events — she collects the basics and flags it for you to follow up personally.

During setup we walk through your ZIP codes, delivery fees, same-day cutoffs, and any odd rules you’ve picked up over the years. AVA checks every new order against those rules. If the address is in range and the time works, she confirms. If not, she offers pickup or the next realistic delivery window — instead of putting you in an impossible spot later.

No. Your staff are the heart of the shop — reading the room, helping someone choose flowers for a hard day, designing something special. AVA just takes the edge off the constant ringing. She steps in when no one can grab the phone, at odd hours, or when you’re short-staffed. Think of her as the extra set of ears at the front you never had budget for.

Most callers in your town want two things: someone to pick up, and not to feel rushed. AVA speaks in a steady, friendly tone, uses normal language, and doesn’t hurry people through card messages or addresses. If someone asks for a real person or asks for you by name, she hands off and passes along what she already learned so they don’t have to repeat.

Card messages are read back to the caller before AVA confirms, so if a word is off they correct her in the moment. Delivery zone, cutoff, and wire-service rules are hard constraints she can’t override — if something falls outside them, she flags it for you instead of guessing. For the first two weeks she’s live, every order lands in your POS in a review state by default, so nothing reaches the design bench without your eyes on it. After that, you decide where she has full authority and where she still queues for you.

Yes. We have live integrations with the major florist POS systems — Hana POS, FloristWare, Floranext, Lovingly — and the major wire services including FTD, Teleflora, BloomNet, and BloomNation. Orders, card messages, and delivery details push straight in. You keep your existing number; we just route through AVA.

Both. After hours, AVA is the only “person” still picking up — so you don’t lose late-night and early-morning orders. During the day she’s overflow: when two lines are busy or everyone’s in the back processing a big event, she answers the next call, gets the basics, and either completes the order or queues it for you. That’s where florists usually feel the biggest difference — fewer fires, more breathing room.

Days, not months. We spend time up front understanding your shop, then connect AVA to your phone line and POS, do test calls together, adjust the wording until it sounds like you, and turn it on. Most shops are live in 7 days. If you’re prepping for V-Day or Mother’s Day, give us a 2–3 week runway and we’ll have AVA tuned to your surge playbook before the rush starts.